AdvanceWork Privacy Policy
Effective Date: August 10th, 2025
AdvanceWork (“we,” “our,” “us”) is committed to protecting the privacy and security of the personal data we collect and process. This Privacy Policy explains how we collect, use, store, and safeguard information when you use our mobile application, web platform, and related services (collectively, the “Service”).
By using the Service, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue use of the Service.
1. Introduction
AdvanceWork (“we,” “our,” “us”) is committed to protecting the privacy and security of the personal data we collect and process. This Privacy Policy explains how we collect, use, store, and safeguard information when you use our mobile application, web platform, and related services (collectively, the “Service”).
By using the Service, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue use of the Service.
2. Information We Collect
We collect the following categories of information:
a) Account Information
- Name, email address, phone number
- Organization/agency name and role
- Login credentials and authentication data
b) Operational Data
- Mission details, schedules, and shift assignments
- Location data (real-time GPS for operational purposes)
- Asset and protectee profiles entered by authorized users
c) Device & Technical Data
- Device type, operating system, and browser type
- IP address and network connection information
- App usage logs and crash reports
d) Voluntary Information
- Feedback, support requests, or communications sent to us
- Uploaded documents, photos, or notes related to operations
3. How We Use Your Information
- Provide and operate the AdvanceWork platform
- Enable mission planning, scheduling, and secure communications
- Facilitate team coordination and location tracking during active operations
- Improve and enhance Service functionality
- Respond to user inquiries and provide technical support
- Comply with applicable laws and security obligations
4. Legal Basis for Processing (GDPR)
Where GDPR applies, we process personal data under one or more of the following legal bases:
- Performance of a Contract (to deliver the Service)
- Legitimate Interests (security and operational needs)
- Consent (for location tracking where required)
- Legal Obligations (compliance with applicable laws)
5. Sharing of Information
We do not sell personal data. We may share information with:
- Authorized Team Members within your organization for operational purposes
- Service Providers (e.g., cloud hosting, analytics, secure messaging) under confidentiality agreements
- Law Enforcement or Legal Authorities where required by law or urgent security necessity
- Integration Partners if you opt into third-party integrations
6. Data Retention
We retain personal data only for as long as necessary to fulfill operational needs, contractual requirements, or legal obligations. At the end of the retention period, data is securely deleted or anonymized.
7. Data Security
We implement industry-standard technical and organizational measures, including:
- Encrypted data transmission (TLS/SSL)
- Encrypted storage (AES-256) for sensitive data
- Role-based access control
- Audit logs for system activity
- Regular security assessments
8. International Data Transfers
If data is transferred outside your jurisdiction, we ensure adequate safeguards are in place, such as Standard Contractual Clauses (SCCs) for EU users or equivalent protections.
9. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal data
- Correct or update your information
- Request deletion of your data
- Restrict or object to certain processing
- Withdraw consent for location tracking (where applicable)
To exercise these rights, contact us at [email protected].
10. Children’s Privacy
Our Service is not intended for individuals under 18, and we do not knowingly collect their data.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted with the “Effective Date” revised. Continued use of the Service after updates constitutes acceptance.